FAQ for shipping business

1.What shipping services do you offer?
Ans:
Feepower can handle customs clearance and last mile delivery for all the imports to USA from any corner of the world. Feepower have multiple warehouses and customs brokers almost near every major airport and port.
2.How much does shipping cost?
Ans:
You can check the cost for anything directly on the link below: https://us.feepower.com/ Drag down the page and get cost for your desired services
3.What are the delivery times for different shipping options?
Ans:
We can deliver shipment by using FEDEX, UPS, Trucking(LTL/ FTL) 2-5 business days for all over the USA.
4.How can I track my shipment?
Ans:
You can track your shipments on the link below: https://us.feepower.com/track.html?dataId=1
5.Do you offer insurance for shipments?
Ans:
We do provide the insurance for shipments.
6.What are your shipping restrictions?
Ans:
We can ship anything withing USA.
7.What is the process for customs clearance for international shipments?
Ans:
You need to provide following documents:
ISF 10+2
Surety Bond
Tax ID for importer
B/L
Invoice
Packing List
AN
POA for of customs broker
Additional documents depends on the nature of shipping product
8.Can I change the delivery address after placing an order?
Ans:
For sure you can change the delivery address but need to inform our team at least one day prior the delivery is done. Please be informed that there may be some additional charges.
9.What happens if my package is lost or damaged during transit?
Ans:
If your package arrives in a damaged condition, we recommend documenting the visible damages as thoroughly as possible upon receipt. Please contact our customer service immediately with the details of the damage. We will guide you through the necessary steps, which may include filing a claim with the respective carriers involved.
For lost packages, we take immediate action to trace and locate the shipment. Our team will work closely with the carriers to expedite the search process. If the package cannot be located, we will assist you in initiating the claims process.