Ans:
If your package arrives in a damaged condition, we recommend documenting the visible damages as thoroughly as possible upon receipt.
Please contact our customer service immediately with the details of the damage. We will guide you through the necessary steps, which may
include filing a claim with the respective carriers involved.
For lost packages, we take immediate action to trace and locate the shipment. Our team will work closely with the carriers to expedite the
search process. If the package cannot be located, we will assist you in initiating the claims process.